The Seller

This is a person who wants to sell products online using mysoko.com. Most seller in mysoko have shops in Nairobi that Mysoko has verified. The seller is expected to do the following

1.         A seller is expected to open a shop on mysoko.com by clicking do you want to sell icon if using desk top or a laptop. if you are using a phone you will see "be a seller” on the bottom of the page, click apply.

2.         The seller uploads the products on mysoko.com by clicking add a new product on the seller dashboard.

3.         The seller can publish and feature the product they uploaded.

4.         There are 2 ways a customer can decide to buy the product.

a.     The customer can decide to contact the seller and buy direct from the seller after viewing the product. On this situation the seller will deliver the product as agreed by both parties.

b.     The customer can decide to buy using mysoko and follow the buying procedure on the website. The seller is advice to always request the buyer to confirm the product is delivered as requested and confirm on the complete buying processes button. This will instruct mysoko.com to pay you.

5.         its free to post and sell

 

How to Post a product

To post, you must register as a seller. To register as a seller, you can apply by clicking "Be a Seller" button at the bottom of the app of the website or your phone.

After opening a shop your shop dashboard is ready and you can find it when you click on the three lines on the left side of your phone.

Click the dashboard, you will see “products add new”. click “product add new”add your product page will open. fill in the information about your product and save. Your product is uploaded and the admin will see it and publish it.

For those using desk top and laptops click my panel on top of your PAGE next to logout button. You will see “products add new”. click “product add new”, add your product page will open. fill in the information about your product and save. Your product is uploaded and the admin will see it and publish it.

 

The buyer

The buyer is a user who visit mysoko.com with intention to buy. The buyer has 2 option to follow when buying.

1.         The buyer can decide to contact the seller and buy on one to one direct from the seller by clicking contact seller button or request viewing.

2.         The buyer can decide to buy through mysoko

a.         The buyer is expected to open an account by clicking signup button and follow instructions. The buyer is expected to provide a correct email address and correct mobile number which the user is expected to verify.

b.        This will allow the buyer to Choose the product to buy by clicking the product chosen.

c.         Click on the icon buy now. if the icon buy now is not there the product is not available and its branded out of stock.

d.        After clicking buy now button the buyer is expected to check out the prices, VAT and the product chosen on summary and then click on return to shop if not satisfied or click continue to shipping button if satisfied.

e.         The buyer is expected to give the correct address and location where the product will be delivered.

f.           After providing the correct address and location the buyer is expected to click continue to delivery info.

g.         After clicking continue to delivery info the buyer is expected to check out the prices, VAT and the product chosen on summary and then click on return to shop is not satisfied or click continue to payment button if satisfied.

h.        Chose the mode of payment and follow payment procedure.

i.           Click agreement on terms and condition

j.           The seller will be informed on the order made and delivery will be done.

k.         Buyer and seller can truck their orders by clicking the Track Order button.

l.           As a buyer you are expected to confirm the product is delivered in good condition as requested and confirm this on the complete buying processes button. This will instruct mysoko.com to pay the seller.

The shopper

The shopper is a user who visit mysoko.com with intention to visit and do window shopping. The shopper is expected to open an account by clicking signup button and follow instructions. The shopper is expected to provide a correct email and correct mobile number which the shopper is expected to verify.