RETURN POLICY


Returns
Our policy lasts  7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you are sending your product back to us for a refund, please email us at info@mysoko.com so we can mark your return in transit.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Gift Cards are non-returnable.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, Any item that is returned more than 7 days after delivery

Refunds (if applicable
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Late or missing refunds

There is often some processing time before a refund is posted.
If it has been six weeks and you still have not received your refund yet, please contact us at  info@mysoko.com

Exchanges (if applicable)
We only replace items if they are defective or damaged from a manufacture error . If you need to exchange it for the same item, send us an email infor@mysoko.com

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.